Do we ship internationally?
We ship to most countries worldwide.

All packages are shipped via Hermes or Royal Mail.

Items shipped outside of the United Kingdom may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Ambar Jewels.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Hermes/Royal Mail to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United Kingdom.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Can I only purchase products through the website?
You can make purchases on www.ambarjewels.com or through Instagram @ambarjewels_ 

How much is shipping?
Shipping & Handling Charges are as follows:
  • £1.50 Postage within the UK for orders under £50
  • Free Postage within the UK for orders £50+
  • £20 flat fee for all international countries we ship to worldwide
How long before I can receive my order?
The processing time for orders is 72 hours.

After your order has been shipped, delivery time within the United Kingdom is 3-5 business days, and 14-30 business days internationally.

Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Ambar Jewels is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

How long does a Pre-Order take?
Pre-Orders can take 6-8 weeks as the items are made to order, if you have questions around pre-orders please contact us via our Instagram Page: @AmbarJewels_

Can I change my order?
Please contact ambarjewels@hotmail.com within 12 Hours of placing the order. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.

Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. 

In the unlikely event that a product arrived damage, the customer must contact ambarjewels@hotmail.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?
Please log in to your account to check the status of your order.  If you do not have an account, please refer to your shipping confirmation email/text to track your order. 

I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at ambarjewels@hotmail.com with your inquiry.

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and Paypal.

My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at ambarjewels@hotmail.com as soon as possible.  Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?
Please contact ambarjewels@hotmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. 

My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to ambarjewels@hotmail.com if your shipment shows no movement from the carrier's tracking information. 

I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Ambar Jewels will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to contact us on our Instagram Page @AmbarJewels_



Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.

How do I create an account?
You can create an account by visiting www.ambarjewels.com/account/register

How do I subscribe or cancel my email subscription?
You can easily subscribe to emails by visiting www.ambarjewels.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

I forgot my password, what do I do?
To reset your password, go to https://www.ambarjewels.com/account/login?return_url=%2Faccount  and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://www.ambarjewels.com/account/login?return_url=%2Faccount